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No reaction policy, good regulator. The account was suspended due to security reasons and all the funds were seized. The casino sent the player an email which stated that they would have liked to call them on the phone.
After that phone call happened, the player never heard from the casino again. When the player contacted the live chat, they informed them that the account had been closed due to the security reasons.
The player asked for the deposit to be returned to them and asked ThePogg for their help. ThePogg contacted the casino where they informed them that they were not able to discuss the player's issue with a third party.
The case remains unresolved. Read more on: thepogg. Complaints on related SverigeAutomaten Casino Same management. Black points: 5 2 for this casino.
The player's winning and the deposit was confiscated without any relevant reason given from the casino. The player, Adyrus1, had his account closed including his winning, without any reason given.
When he asked the ThePOGG for help, they found out that he broke one of the very important rules. The ThePOGG's representative spoke directly with the MGA Malta Gaming Authority regarding this issue and while they have indicated what factors were involved in the decision not to pay this player they have not provided the supporting evidence.
The case remains open and unresolved. Complaints on related Jackpot Casino Same management. Black points: 61 for this casino. Delayed payment. The player made a withdrawal request but the payment was delayed.
The casino asked for new documents for verification and promised to look into the matter. Black points: 56 for this casino.
Player accused of having duplicate accounts. The player won some money in the casino, made a withdrawal request and sent in all documents needed.
However, their account was locked and all funds seized due to a duplicate account accusation. The player stated they only had one account in the casino and was looking for help in this matter.
A representative of the forum recommended them to turn to licensing authorities. Black points: 19 9 for this casino.
Player unable to withdraw their winnings. The player deposited money in the casino and managed to win.
After depositing in a sister casino, their account was locked. The player put a lot of effort into solving this problem, contacting the casino on numerous occasions, but did not succeed.
The casino asked for new documents for verification and stated the verification process was completed and the player's withdrawal was processed.
Complaints on related NordicBet Casino Same management. The player's account was closed without an explanation given by the casino. Jeanbahdo requested a withdrawal that was delayed due to a random investigation.
Later on, her account was closed and her deposit of SEK2, was returned to her. When she asked for an explanation, the response was that the casino has the right to close any account for any reason without explaining why and refused to discuss the case further nor go into more details.
Disputed amount: 9, kr bonus money. Black points: 55 for this casino. The player's account was closed without any relevant reason. After A-L requested a withdrawal, her request became a subject for a random investigation.
Shortly after that, her account was closed and the deposit of SEK2, was returned to her. The casino's response was that they have the right to close any account for any reason without explaining why.
The casino never responded to the complaint and it would remain unresolved. Disputed amount: 4, kr bonus money. Black points: 50 25 for this casino.
The player's account was closed without an explanation. After that, the casino locked her account and asked her to provide documents for the account verification, which she did right away.
Then they asked her to verify some information via a phone call where the representative asked her what was Louisa betting on when she played but she couldn't remember.
Her account remained closed and she was told that she would receive her deposit back but not her winnings. The complaint remained unresolved.
Black points: 47 23 for this casino. Player was accused of breaching casino's terms of someone else using his IP address.
Gabriel accepted a bonus and after he won NOK10,, he requested a withdrawal. He then received an email from the casino where they informed him that he breached a term of someone else using his IP address.
The player claimed that he was the only one who played from this IP but the casino said they had proofs of these accusations but couldn't share them with the mediator.
They also recommended the player to contact eCogra to help them resolve this matter. They said they would provide any details needed. There's no further information on whether the player contacted them or not.
Disputed amount: 10, kr bonus money. Black points: 24 12 for this casino. Extremely complicated account verification process.
At first, he sent a copy of his driving license, bank card and a letter from his mobile phone company to prove his address.
About twenty minutes later, he received an email that said he had to send the bank card copy again, with some numbers covered.
Anthony did so right away and another 20 minutes later, his proof of address document was rejected so he sent them a letter from a credit card, the same letter he had used for many, many casinos to verify his address, but they rejected that one too.
The casino replied once more that he had to send them his ID and bank card again. After that, he sent them a document of his car insurance but after that, he received yet another email from the casino that said his documents were sent to their security department and their verification would take up to 72 hours.
Ever since then, Anthony hasn't received any more emails from the casino but was able to see that his documents were rejected.
This is a very complicated verification process that led to practically nowhere because the complaint remained unresolved.
Complaints on related SuperLenny Casino Same management. The player was accused of being self-excluded at two different casinos.
He wanted to request a withdrawal but learned that his account had been closed because he had previously closed an account at the casino's sister casino, Thrills.
The casino said that the player had self-excluded himself from the sister casino, now claiming it was a different casino, Kaboo. The player said that he closed his account and provided evidence that he had received advertisements from Kaboo casino, which shouldn't happen to self-excluded people.
After some back-and-forth discussion, the casino hadn't provided enough evidence to support their claims of self-exclusion of the player and the complaint stays unresolved.
Black points: 80 40 for this casino. The casino found out the player was self-excluded at the casino's sister site and closed his account.
He contacted the live support and asked for a refund. However, his account got closed and when he asked for a reason, the live support replied to him that he had self-excluded himself from a sister casino site.
He asked why his account hadn't been closed in the past eight months or why they had accepted his deposit. The casino then replied in the complaint that his deposit would be returned to him.
There is no more information on this case available. Waiting for decission of regulator. The player's account was closed due to a self-exclusion at the casino's sister site.
He was disconnected from the site and when he tried to log back in, he failed and when he tried to reset his password, he couldn't get a proper response from the support.
The player said he merely closed his account there because of his losses and didn't self-exclude himself. The casino told him to forward it to an authority and that they wouldn't continue in the discussion.
The player's account was suspended due to accusations of broken rules of the casino. About two weeks later he received an e-mail about his account being suspended due to the evidence showing his account used the same IP address as the accounts which breached the terms and conditions of the casino.
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